Support

Questions, problems, or ideas: email support@layerz.app. Include your iPhone model and iOS version if something isn't working.

Common questions

Captions don't appear when I talk.: Check that Subtitle Me has Microphone and Speech Recognition access in Settings > Privacy & Security. If the app reports that the microphone is silent, restart the iPhone — after some iOS updates the microphone service needs a restart before any app can record.
Which languages can I speak?: Any language your iPhone can recognize. Pick it under "My language" on the home screen. On-device recognition is used whenever it is available for that language.
Which languages can I translate to?: Any language supported by Apple's Translation on your device. The first time you use a pair, iOS asks to download a language pack; after that translation works offline.
What does Pro include?: Translated captions, the "both" mode, and full history. Captions in your own language are free without limits, and the 10 most recent sessions stay openable on the free plan.
How do I cancel or restore a subscription?: Subscriptions are managed by Apple: Settings > your name > Subscriptions. To restore a purchase on a new device, open Settings inside the app and tap Restore purchases.
Where is my history stored?: On your device, and — with the default setting — in your own iCloud Drive so it follows you across devices. You can switch to "This device only" in the app's Settings.